Frequently asked questions
Shoes
Is it machine washable?
Is it machine washable?
Yes! Your Velcura rrecovery shoes are completely machine washable. Just toss them in on a gentle cycle with cold water and let them air dry.
What size should I choose if I have swollen feet?
What size should I choose if I have swollen feet?
For swollen feet, we recommend:
Going up one size from your regular shoe size
Our flexible upper material will adjust to provide comfort
The toe box measures 9.5cm at its widest point (size 42) to give your feet room to breathe
If you're between sizes, always choose the larger size
Are they slip resistant?
Are they slip resistant?
Absolutely. The rubber traction pods on our soles provide reliable grip on most surfaces. Whether you're walking on tile, hardwood, or outdoor surfaces, you can move with confidence knowing your recovery shoes will keep you stable.
Why are they so comfortable?
Why are they so comfortable?
The comfort comes from three key features: our barefoot-feel design that allows natural movement, massaging dots in the insole that boost circulation, and our lightweight recovery foam that cushions every step. Plus, the breathable knit upper adapts to your foot shape for personalized comfort.
What is a zero drop sole?
What is a zero drop sole?
A zero drop sole means the heel and toe are at the same height from the ground, unlike traditional shoes where the heel is elevated. This design promotes natural foot positioning and movement, which can help with proper alignment and reduced foot strain. It's part of our approach to supporting natural foot recovery.
How is Velcura shoe designed for recovery?
How is Velcura shoe designed for recovery?
Our unique barefoot-feel design works with your foot's natural movement, while the massaging dots in the insole stimulate blood circulation. This combination helps reduce foot fatigue and speeds up recovery time. The zero-drop sole and roomy toe box also ensure proper foot alignment, allowing your feet to rest and heal naturally after activity.
Are Velcura shoes odor resistant?
Are Velcura shoes odor resistant?
Yes! The breathable knit material allows air to flow freely, preventing moisture buildup that causes odors. Plus, they're machine washable so you can keep them fresh easily. The quick-drying materials also help prevent bacteria growth, which is often the source of shoe odors.
Order & Delivery
When can I expect my order to arrive?
When can I expect my order to arrive?
We pride ourselves on swift fulfillment and reliable delivery. You’ll get a tracking link as soon as your order ships, so you always know exactly where your package is — and when to expect it.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to the United States, Canada, Australia, New Zealand, and all European countries.
How do I qualify for free shipping?
How do I qualify for free shipping?
Free shipping is available for all orders
What if I choose the wrong size?
What if I choose the wrong size?
If you accidentally ordered the wrong size, please contact us at info@Velcuraofficial.store We’ll assist you with a simple and hassle-free exchange process.
Sizing
I’m a half size. What size should I choose?
I’m a half size. What size should I choose?
If you're in between sizes, we recommend sizing up to the next whole size. For example, if you wear a 7.5, order an 8. This gives your feet a bit more room to move comfortably and ensures a better fit, especially if you plan to wear socks.
Will my orthotics fit in Velcura shoes?
Will my orthotics fit in Velcura shoes?
Yes! Our shoes are designed with removable insoles to accommodate custom orthotics. The shoes feature enough depth to comfortably fit most standard orthotic inserts while maintaining comfort and support.
Do you offer wide or narrow sizes?
Do you offer wide or narrow sizes?
Currently, we offer our shoes in standard width that comfortably fits most foot shapes. The materials we use provide some natural give to accommodate slightly wider feet, while maintaining structure for narrower feet.
Will the shoes stretch over time?
Will the shoes stretch over time?
Our shoes maintain their shape well with regular wear. While there may be minimal natural breaking-in as the shoes conform to your unique foot shape, they won't stretch out significantly. This helps ensure lasting comfort and support throughout the life of the shoe.
Do your shoes fit true to size?
Do your shoes fit true to size?
Yes, our shoes are designed to fit true to standard sizing. However, for the most accurate fit, we recommend measuring your feet using our size guide before ordering. Remember that feet tend to be slightly larger in the evening, so that's the best time to measure for the most comfortable fit.